Professional services benefit from artificial intelligence

Certain professional services have been keeping their glamour and scarcity due to the difficult scalability. Legal advice, financial services, management consultancy and other types of tailored advising such as medical advice, graphical design and others fit this mold. Artificial Intelligence — aka cognitive technologies — are reaching the level where they have the potential to change that situation. AI is a machine that works and can react like humans, while still benefitting from accessing data bases and working tirelessly under the most demanding conditions. On one hand, AI allows advanced and higher-quality services by supporting human service providers in accessing […]

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Employee engagement predicts business success

The current level of employee engagement in any organization is the best predictor of future success. Organizations where employee values align with the business goals stand a better chance of achieving success. Engaged employees are more productive, create lasting customer relationships, and help produce a stronger bottom line.  Engaged employees, therefore, are good for business. Conversely, disengaged employees are detrimental to a business or an organization. They erode morale, lower productivity, and decrease profitability. They increase turnover and thrive on mediocrity. In short, they threaten the sustainability of the organization. A recent Gallup poll found that in the organizations surveyed, […]

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Bottom lines: Our views on recent news

Here are our bottom-line views on a few items of note in the Crossroads Business Journal area: • Congratulations to the four area Maryland members of the Best in State Wealth Advisors list, compiled by Forbes. The list includes: No. 14, Larry Boggs of Wells Fargo Advisors, Cumberland; No. 22, Betsy Pakenas of Morgan Stanley Wealth Management, Frederick; No. 29, Jim Holzapfel of Wells Fargo Advisors, Hagerstown; and No.. 55, Nate Harris of Merrill Lynch Wealth Management, Frederick. • Kudos to d’Vinci Interactive of Hagerstown, which has partnered with Reading is Fundamental to create a portal of online resources to […]

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Debunking the cybersecurity myth

Cybersecurity is an often-misunderstood concept. For most of us, when we think about cybersecurity, we associate it with tools and technology. We think about hacking, computers, data centers and the latest in threatening malware. This may be true in the movies, but in real life, it’s a myth. Although it’s more exciting to imagine tools and technology powering cybersecurity, when it comes to protecting our enterprises, our data and our personal information, people, leadership and perpetual innovation carry the day. In fact, cybersecurity is a holistic interdisciplinary field that emphasizes business ahead of technology. Consider how these three things, working in […]

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Bottom lines: Our views on recent news

Here are our bottom-line views on a few items of note in the Crossroads Business Journal area: • Hats off to Dan Spedden, president of Visit Hagerstown-Washington County (Md.) Convention and Visitors Bureau, who received the tourism advocate award from the Maryland Tourism Coalition. Spedden was praised for leading a 2017 legislative initiative that brought awareness to the heritage tourism industry and increased its funding. • More students and companies should find ways to take advantage of the Maryland apprentice programs available through Frederick County and Washington County schools. From what we’ve seen, the programs help students and businesses. • Congrats to […]

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