Bottom lines: Our views on recent news

Here are our bottom-line thoughts on a few items of note in the Crossroads Business Journal area: • We’re grateful to see development of a device that will speed treatment of injured warfighters. The Army and Morzine Medical LLC of Atlanta have partnered to make the rail system that transforms any standard NATO litter or stretcher into a surgical table or intensive care unit bed. • Some Maryland businesses might have their hands full as they look to comply with a new state law regulating paid sick leave time. The Maryland Chamber of Commerce has called it a “well-intended” measure,  but […]

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Shopping trips to shopping clicks

There’s a well-understood inverse relationship between the intensity of developing e-commerce fulfillment centers and the quantity of customer traffic in retail shopping. The increased speed in e-commerce fulfillment and reduced cost of shipping has led to customers replacing shopping trips with the shopping clicks.  Given the number of fulfillment centers I see when I leave Shippensburg University’s campus and drive on Interstate 81, I thought we could quickly study how the automation of the supply chain has contributed and, will continue to contribute, to the fulfillment center boom. First, automation has allowed faster and more agile flow of goods upstream in the […]

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Employee retention? It’s all about trust

The key to retaining quality employees in any organization is trust.  People join an organization because they want a particular job. They stay with the organization based on the quality of the relationship they develop with management, especially their immediate supervisor. Compensation, benefits and job security are important, but the feeling of trust and mutual respect is the anchor for most employees. Companies who focus on employee retention also begin to attract a higher caliber of applicant. Longer retention pays dividends in increased performance, higher productivity and improved morale among a workforce that truly wants to see the company achieve […]

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Bottom lines: Our views on recent news

Here are our bottom-line thoughts on some items of note in the Crossroads Business Journal area: • We were happy to learn that War Memorial Hospital’s 16-bed long-term care unit in Berkeley Springs, W.Va., received the highest rating in the the Best Nursing Homes rankings released by U.S. News & World Report. It was one of only four of the 126 nursing homes in West Virginia to receive an overall rating of five stars for performance in health inspections, nurse staffing and quality of medical care. • Congratulations to Mike Swarner, manager of a specialty Walgreen’s pharmacy in Hagerstown, Md. A […]

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Employee turnover: The silent killer

Excessive employee turnover, like high blood pressure in the human body, is the silent killer of organizations. Revenue, reputation, productivity and profits are negatively impacted when employees leave unexpectedly. To reduce turnover and increase employee retention, organizations must define turnover, quantify the its costs and understand the reasons for it. There are two broad categories of employee turnover: planned and unplanned. Seasonal workers, interns, student workers and retirees are those whose turnover is planned and generally does not cause harm to the organization. Sudden resignations, terminations for cause and no-shows are examples of unplanned turnover. They are damaging to the […]

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