Southern Airways ranks at top of reliability list

Southern Airways Corp., the parent company of Southern Airways Express and Mokulele Airlines, recently announced its April performance results.

Both airlines operated by Southern have finished either first or second place in the two major statistical categories by which airlines are judged: on-time performance and controllable completion.

Southern Airways Express has service at Hagerstown Regional Airport, among other locations. It finished April with a controllable completion rate of 99.6%, which led the airline industry.

Southern Airways Express’ sister company, Mokulele Airlines, placed second in this category with 99.5%, followed by Delta (99.3%), United (97.7%), and American (97.2%) rounding out the top five.

Completion rate is the comparison of flights that were flown versus those that were scheduled. This statistic refers only to cancellations that were within the airline’s control. Cancellations for reasons such as weather or airport closures are not included in this category.

Mokulele Airlines posted the highest percentage of on-time departures in the industry during April, with 94%. Southern Airways Express placed second at 82.1%, followed by Delta (71.7%), United (69.6%), American (65.7%) and Southwest (51.0%).

Southern Airways is the Essential Air Service provider at the Hagerstown Regional Airport and has seen three consecutive months of passenger growth since the full implementation of its interline agreement with American Airlines.

“Southern’s increase in reliability combined with the interline agreement with American Airlines allows our customers to have reliable access to the world right out of our hometown airport,” Garrison Plessinger, director of Hagerstown Regional Airport, said in a news release. “Southern’s reputation for on-time performance and reliability is now unquestionable in Hagerstown, and that is proven by the April results.”

Southern entered into a ticketing and baggage agreement with American Airlines last year. This allows Hagerstown passengers to begin their trip from Hagerstown and have their bags transfer to any American Airlines final destination.