‘Their success is our success’

By Mike_Lewis
Shane Heizer, a graduate of Smithsburg High School, Hagerstown Community College and Loyola University Maryland, is a portfolio manager at Middletown Valley Bank. He works out of the MVB office in downtown Hagerstown, and he likes a cup of coffee or three.

Shane Heizer, portfolio manager at Middletown Valley Bank

By Mike Lewis

An extra question in class led to the beginning of a banking career for Shane Heizer.

Coffee Break

Heizer, a graduate of Smithsburg (Md.) High School, remembers that he was enrolled in a business course at Hagerstown Community College. The course was being taught by Jim Pierne, who retired as CEO of Susquehanna Bank and executive vice president of Susquehanna Bancshares Inc. Pierne also happens to be on the board of directors of Middletown Valley Bank.

“I took his classes and asked if he had any internship opportunities. … For some reason or another, I asked him. And, for some reason or another, he said ‘yes,’” Heizer recalled. “That’s how I got my foot in the door.”

That “foot in the door” turned into more than one internship opportunity with MVB. And after Heizer received a bachelor’s degree in finance and economics from Loyola University of Maryland in the spring, he joined the bank full-time as a portfolio manager.

“It’s fun,” he said. “It’s intellectually stimulating to me because you go get to see so many different types of businesses and how they operate. … The individuals I’ve met go from one end of the spectrum to the other. It’s really, really cool.”

Heizer spent some time as a tutor at Loyola, and he’s been back to HCC to offer sessions on how people can manage their finances.

“I do think that it’s somewhat of a shame, the lack of financial literacy in our society,” he said.

On a break, is it coffee, tea, soda, water … ?

I was recently given a coffee mug that stated “coffee before talkie,” and I think everyone who knows me well would confirm that it’s wise I have a cup, if not three, throughout the day.

An average day for you includes … ?

A few days ago I toured a new manufacturing plant, and not long thereafter went to an economic symposium. Those are the two-hour highlights. However most of my day is spent in the office analyzing and thinking about our clients and their companies. The goal is to understand their businesses as well as they do. Most traditional bankers think only on the transaction at hand, whereas MVB thinks holistically about the relationship.

What led you to banking as a career?

I became close to Jim Pierne while at Hagerstown Community College, and that led to an internship beginning in May of 2014. I loved the MVB philosophy of putting the customer first and giving them absolutely exceptional experiences. I was able to see firsthand how they went out of their way for their customers by providing outstanding service. It’s also been fun watching CEO BJ Goetz’s vision turn into a reality. Furthermore, I had opportunities to go to New York and work for a large bank, but it has been more rewarding coming back to the community I grew up in and working for a small company where I made a difference on day one.

What do you wish people knew about what you do?

At the heart of it MVB is a bank that serves its clients’ needs. I show up to work every day to make things happen for our customers. It’s intellectually stimulating to meet so many different business owners operating vastly different companies. The fun is in advising our customers, ultimately contributing to the success of their business. Their success is our success, and we take great pride in that.

Outside of work, what are your ambitions and aspirations?

Somewhere along the way I picked up the travel bug — I’d venture to say from my grandmother, who thought it wise to send all her grandkids at age 13 to a country of their choice. From there I studied abroad during college and added further to my travels by doing several study tours through the university and on my own accord. I view travel as a widening of one’s lens and I’d like to only continue to do that while I’m young because I know I won’t have as many of those opportunities as I get older and the responsibilities grow.

Want to share a cup of coffee with our readers? Send an email to facetime@crossroadsbizjour
nal.com or call reporter Mike Lewis at 301-791-7482.