Name of business: Veterans Security Solution LLC
Co-founders: Burl Howard, Gerald Foster and Hugo Delpino
Mailing address: P.O. Box 1767, Frederick, MD 21702
Opening date: April 2013; home security services available in Hagerstown area March 2017
Products and services: Electronic security and monitoring company for commercial, and government, now providing residential security and monitoring
Target market: Residents, businesses and governmental organizations
How did you get into your business, and what motivated you to start it?: Several years ago, Burl Howard, an experienced electronic security technician, decided to start an electronic security company that focused on customer satisfaction and cutting-edge technology. He was also working on a longterm project to help veterans returning from service. After much planning and research, he realized he could achieve both goals by combining these efforts.
Howard contacted his colleagues, electronic security and home automation authority Hugo Delpino and former Army National Guardsman Gerald Foster. Together they developed a customer-focused security business plan with an accompanying program that allows veterans to train the employees (both civilian and former military) on properly addressing customer needs.
“Nearly all customer service issues are systemic,” Howard said. “They can be overcome by a committed staff, with a strong security-knowledge base, and dedicated training that uses the mission-oriented military mindset to emphasize the fact that the customers deserve our best effort. Civilians deserve military-grade dedication. The tradeoff is time and quantity, for quality. This yields customer satisfaction and stimulates return business with enduring contracts from those customers who refuse to settle.”
Formerly serving only commercial and government organizations, Veterans announcing complete home monitoring services, available for installation and activation in this area.
Previous business experience: All of the co-founders have extensive backgrounds in the industry.
Number of employees: Five
Hours: 24 hours per day, seven days per week
Phone number: 844-838-7328
Facebook page: www.facebook.com/vetsecure