The dual-branded Fairfield and TownePlace Suites by Marriott Altoona received awards at the recent Marriott General Managers Conference in Chicago.
The facility is owned and operated by Plamondon Hospitality Partners of Frederick, Md.
Both brands were awarded the 2019 Platinum Circle Award, and the TownePlace Suites was named the top hotel in arrival experience and number three in morning break of all hotels of the same brand across North America.
The Platinum Circle Award is given to hotels within the top 5% of their brand, determined by results of guest satisfaction surveys completed by hotel guests throughout the previous year. Hotels compete against all of the other properties of the same brand across North America. The Fairfield was in the top 5% of 948 hotels, while the TownePlace Suites was in the top 5% of 384 hotels.
“A guest’s arrival experience starts when they pull into the parking lot and continues to their check-in and employee interactions. We do our best to make a guest’s arrival as easy and efficient as possible because it sets the tone for the rest of their visit,” General Manager James Long said in a news release. “The morning break experience is all about breakfast. We make sure the breakfast and dining areas are clean, the staff are professional and the food is high quality.”
“To be the top hotel in these categories is a huge accomplishment,” Peter Plamondon Jr., co-president of Plamondon Hospitality Partners, said in a news release. “But to be named the top hotel in arrival experience and in the top three for morning break throughout the United States and Canada is a huge deal. Awards of this magnitude show that every associate in the hotel, across every job function, is doing their very best and we are so incredibly proud of them.”
Plamondon Hospitality Partners has Marriott and Hilton properties in Maryland, Pennsylvania and Georgia.