Doing Better Business Inc. was recently recognized by the Pros Elite Group as one of the top 100 independent office technology organizations in the United States.
The selection was based on a series of criteria designed to measure its client service procedures and outcomes, as well as overall client satisfaction.
Doing Better Business, a certified women-owned business, is headquartered in Altoona, Pa., and has offices in Greensburg, Pittsburgh, State College and Williamsport, Pa., as well as Hagerstown, Md., and Winchester, Va.
Companies that earn the PROs Elite 100 distinction have made the commitment to their clients to become the premier imaging systems provider in their respective marketplace(s), as well as one of the top 100 servicing and support organizations in the country.
“Achieving PROs Elite 100 certification is the pinnacle of an independent office technology company’s accomplishment, and clearly identifies them as one of the top 100 dealer service organizations in the United States and abroad,” said Steve Rolla, senior partner at the Pros Elite Group.
Doing Better Business subjected itself to a year-long, in-depth assessment of its service department and standards in order to qualify for the premier status.
Simultaneously, the company underwent various training programs to elevate performance to meet the ambitious benchmarking requirements. Business Relationship Managers were required to present a thorough knowledge and understanding of products and services by performing presentations and performance reviews to a panel of judges.
Achieving the prominent certification makes Doing Better Business the first and only independent office technology organization in this region to attain the PROs Elite 100 status.
“Customer service excellence has been the hallmark of Doing Better Business since our founding more than 45 years ago, and we are extremely honored to receive this prestigious designation from the Pros Elite Group,” said Debra Dellaposta, president of Doing Better Business. “To maintain this certification, PROs Elite monitors and audits our performance with a direct link into our computer system and monthly review meetings across all of customer service and support departments, assuring our clients of our continued commitment to Customer Service Excellence.”